Rapid deployment , Low investment , Easy to use , Production ready
Case101 SharePoint app allows service staff to interview Customers and save Customer responses on an electronic form securely using SharePoint site.On successful submission, a Customer Case form will be auto generated, pre-filled with Customer information as entered by Services Staff during the call – or via the Internet by the Customer authorised login.
The services staff will leverage the functionality offered by “Case101” SharePoint app to
- Email the Customer pre-filled forms
- Track Customer response
- Track provision of third party information
- Track third party response
- Regularly update Customers with the status of the Case
The capture of Customer information and the automatic creation of pre-populated Customer Case documents (by Case Type) will ensure that the right Customer information is captured for successful and quicker case closure.
Check out Case101 microsite to review innovative features.